come with the world?s best customer support. Troubleshooting with
integrity and quick resolution are just part of the equation ? we
want our customers to be happy with every interaction they have with
us. By helping Apple maintain positive relationships with customers,
you are instrumental to our success. ?The Customer Relations (CR)
Advisor performs a variety of support for Apple Customers.
In this role you have responsibility for the recovery and retention of
customers who have lost confidence in Apple.
_YOU WILL_ handle complex, occasionally sensitive, customer service
and support issues. You should be accustomed to working independently
and you will hold responsibilities for communicating official
positioning on Company resolutions.
As a Customer Relations Advisor you will identify emerging product or
customer issues and develop creative and realistic solutions.
_YOU WILL_ create an internal network of collaboration and you are
empowered to use judgment when considering Company and customer needs.
_YOU ARE_ responsible for providing feedback for improving operational
strategies and suggesting applicable solutions. You?ll be curious
about business procedures and not afraid to question the current
processes. ?A customer focused approach, independence, out-of-the-box
thinking, and a person with a passion to resolve customer issues in an
efficient and effective manner, are key factors that will ensure your
success in this position.
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
_MUST BE_ fluent in English and Italian.
Be able to work independently and be self-motivated.
Demonstrate excellent social and communication competencies.
Have experience in resolving complex customer service issues.
Dedicated to improving customer satisfaction and retention of Apple
customers.
Excellent writing, editing, formatting and collaboration
Analytical skills and amazing focus on detail.
Highly organised.
_ABILITY TO_ work under strict timelines.
Flexibility with work assignments and hours.
Can relate to and communicate with external customers as well as all
levels of the business (internal and external).Ambitious and motivated
to develop the role and committed to improving the business.
Maintains a positive attitude through periods of change and is
professional in all work situations
Description Description As ?a CR advisor you are the highest level of
customer escalation.
_YOU WILL_ be responsible retaining and recovering customers and
restoring their faith in Apple.
_YOU WILL_ have the responsibility of providing and settling on final
resolutions which are in line with Apple policies keeping in mind the
best interests of Apple and our customers.
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_ Love to resolve problems and delight customers? The best products
come with the world?s best customer support. Troubleshooting with
integrity and quick resolution are just part of the equation ? we
want our customers to be happy with every interaction they have with
us. By helping Apple maintain positive relationships with customers,
you are instrumental to our success. ?The Customer Relations (CR)
Advisor performs a variety of support for Apple Customers.
In this role you have responsibility for the recovery and retention of
customers who have lost confidence in Apple.
_YOU WILL_ handle complex, occasionally sensitive, customer service
and support issues. You should be accustomed to working independently
and you will hold responsibilities for communicating official
positioning on Company resolutions.
As a Customer Relations Advisor you will identify emerging product or
customer issues and develop creative and realistic solutions.
_YOU WILL_ create an internal network of collaboration and you are
empowered to use judgment when considering Company and customer needs.
_YOU ARE_ responsible for providing feedback for improving operational
strategies and suggesting applicable solutions. You?ll be curious
about business procedures and not afraid to question the current
processes. ?A customer focused approach, independence, out-of-the-box
thinking, and a person with a passion to resolve customer issues in an
efficient and effective manner, are key factors that will ensure your
success in this position.
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
_MUST BE_ fluent in English and Italian.
Be able to work independently and be self-motivated.
Demonstrate excellent social and communication competencies.
Have experience in resolving complex customer service issues.
Dedicated to improving customer satisfaction and retention of Apple
customers.
Excellent writing, editing, formatting and collaboration
Analytical skills and amazing focus on detail.
Highly organised.
_ABILITY TO_ work under strict timelines.
Flexibility with work assignments and hours.
Can relate to and communicate with external customers as well as all
levels of the business (internal and external).Ambitious and motivated
to develop the role and committed to improving the business.
Maintains a positive attitude through periods of change and is
professional in all work situations
Description Description As ?a CR advisor you are the highest level of
customer escalation.
_YOU WILL_ be responsible retaining and recovering customers and
restoring their faith in Apple.
_YOU WILL_ have the responsibility of providing and settling on final
resolutions which are in line with Apple policies keeping in mind the
best interests of Apple and our customers.
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
